Q1: Are you a manufacturer?
A1: Yes, certainly. We are manufacturers. Welcome to visit our factory.
Q2: Where is your POTEN factory located at?
A2: We are located at No. 18 Yangnan Road, Wuxi City, Jiangsu Province, China.
Q3: What products do you produce?
A3: We produce a series of Main products include air-cooled chillers, water-cooled chillers, and factory air conditioning.
Q4: Do your machine can be custom-made?
A4: Yes,we can design and produce according to client's requirements.
Q5: Will the machines come with accessories?
A5: Yes,all the machines will be shipped with necessary accessories.
Q6: How do you control your product quality?
A6: Firstly, our cleaning equipment is in strict accordance with the ISO quality and CE system requirement. Secondly, each procedure is designated by a particular person. Thirdly, we have a professional QC team.
Q7: What is warranty of products?
A7: All of products with one year guarantee, any problem within one year, we will send new replaceable parts for free (except wearing parts).
Q8: How do you do after sales service?
A8: All our machine comes along with user manual.If you meet any problem,we will send you picture or video to support immediately.We have a professional engineer team.
Q9: How do you make our business long-term and good relationship?
A9:
1. We keep good quality and competitive price to ensure our customers benefit;
2. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.
Q10: What about your Chiller machine price?
A10: Anytime we will make quality as factory life,no matter price is good or not for us.Quality is first,on the top quality basis,sure you will get reasonable and satisfied price!
Q11: What should I consider when I choose a Chiller Machine?
A11:
1.What is your water flow rate?
2.What is the temperature difference?
Q12: How is the transportation?
A12: According to the product size, quantity and customer requirements, determine the mode of transportation.
